Refund and Returns Policy
Effective Date: April 14, 2025

Thank you for shopping with The Spark Heaven (https://thesparkheaven.shop/). We value your satisfaction and strive to ensure you’re happy with your purchase. Please read our policy below to understand your rights regarding returns and refunds.

1. Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order if the product meets the following conditions:

• The item is unused, unopened, and in its original packaging
• You have a valid proof of purchase (order number, invoice, etc.)
• The item is not a final sale, custom-built, or non-returnable product (e.g., opened software, hygiene-related items)

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products marked “Final Sale”
• Opened or used electronic accessories (e.g., earphones, screen guards)
• Downloadable software or digital goods
• Items returned after the 7-day window
• Items damaged due to misuse or negligence

3. How to Initiate a Return

To request a return or refund, please email us at:
📧 anuraganand3001@gmail.com
Include the following in your message:

• Order number
• Product name
• Reason for return
• Photos of the product (if applicable)

Once your return request is approved, we will provide instructions for shipping the item back to us.

4. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original method of payment
• Please allow 5-10 business days for the amount to reflect, depending on your payment provider

5. Shipping Costs

• Return shipping is the responsibility of the customer, unless the item was defective or incorrect upon delivery.
• We recommend using a trackable shipping service to ensure the item reaches us.

6. Damaged or Defective Products

If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund after verifying the issue.

7. Exchanges

We allow exchanges for eligible items (e.g., wrong size/color) depending on stock availability. Contact us to arrange an exchange.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• Check your bank account again
• Contact your credit card provider
• If you’ve done all of this and still haven’t received your refund, contact us at:
  📧 anuraganand3001@gmail.com

The Spark Heaven reserves the right to refuse returns or refunds that do not meet our policy criteria.

For any other questions, feel free to reach out to us at:
🌐 https://thesparkheaven.shop/
📧 anuraganand3001@gmail.com